Question 1

What audio format are the backing tracks delivered in?

Accepted Answer

Our standard backing tracks are delivered as high-quality 320kbps MP3 files, ensuring excellent sound quality for professional use while keeping file sizes manageable. If you require uncompressed WAV files, please contact us.

Question 2

Are tracks available in different keys?

Accepted Answer

We'll always do our best to accommodate a key change request. Just order the track in its original key and email us with your preferred key straight after purchasing. We'll attempt the shift for you at no extra cost, though it's worth noting that larger shifts away from the original key aren't always possible without affecting audio quality.

Question 3

Do you create custom backing tracks for songs not currently listed?

Accepted Answer

See our Request a Track page for details.

Question 4

Can I get a track without certain instruments, like guitars or drums?

Accepted Answer

Yes! We can remix most of our catalog to suit your specific needs. Reach out for availability and pricing. We also offer MULTITRACK formats where each instrument is provided as a separate WAV file for you to mix yourself.

Question 5

How are multitrack files separated?

Accepted Answer

Instrument groups are typically split into: Drums/Percussion, Bass, Electric Guitars, Acoustic Guitars, Lead/Solo Guitars, Piano, Electric Piano, Organ, Strings, Brass, Synths, Backing Vocals, and a Click Track.

Question 6

When will I receive my multitrack download link?

Accepted Answer

Because multitrack files are large, we manually send download links after your order is placed. This usually takes up to 48 hours, or the next working day if ordered outside office hours.

Question 7

Do the tracks end with a fade-out?

Accepted Answer

No, all our backing tracks feature definitive, fully arranged endings. We never use fade-outs.

Question 8

How do I know which version of a song the track is based on?

Accepted Answer

Artists often release multiple versions of a song (album, live, single edit). If you are unsure which version our track emulates, please contact us to verify before purchasing. Note that the lyrics on the info page are just a guide.

Question 9

Can I use these tracks for my own recordings?

Accepted Answer

You are free to use our tracks for personal and promotional recordings. However, if you plan a commercial release via a record label, please contact us to arrange a commercial license.

Question 10

Do you produce the tracks yourselves?

Accepted Answer

Yes — every single track in our catalog is made in-house. We've been running our own recording studio for decades, and all of our backing tracks are crafted by our team of professional musicians and engineers. We never resell or repurpose tracks from third-party sources.

Question 11

What should I do if my download fails?

Accepted Answer

Please contact our support team via phone or email immediately. We will make sure you receive your purchased tracks one way or another.

Question 12

Do you offer refunds if I change my mind?

Accepted Answer

Due to the digital nature of our products, we generally do not offer refunds once a track has been downloaded. Please listen to the provided audio samples carefully before making a purchase to ensure it meets your needs.

Question 13

How does the loyalty card work?

Accepted Answer

For every 5 tracks you purchase, you'll earn a free track! Your loyalty points are automatically tracked on your dashboard. Once you reach 5 points, you'll receive a coupon code for a free track, and your card will reset.

Question 14

Can I buy a gift card for someone else?

Accepted Answer

Yes! We offer digital gift cards that can be used to purchase any tracks from our catalog. You can purchase them directly from our Gift Cards page, and they can be redeemed at checkout.

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